The Client Contract consists of all contractual documents related to the service delivery awarded to Capgemini and forms the baseline for service management. The total ‘Client Contract’ can consist of thousands of pages in many different documents. It is common practice that there is a hierarchy in those documents. The contents of documents higher in the hierarchy preside the contents of documents lower in the hierarchy, this helps if the statements in the different documents are contradictory. In some cases the contractual documents refer to terms and conditions in a ‘Frame’ contract that was made years ago, maybe even for another purpose.
The Client Contract can vary from one document to MBs of information spread over many different type of documents. After these documents have been properly signed by all parties typically pdfs are created to save a firm contract baseline. |
